Magento Reset Password page is blank after SUPEE-6788

Note: This is a historical reference, not a current security baseline. Magento 1 is end-of-life.

Problem description

Reset password page is blank (Magento WSOD) or results in Fatal error after installing SUPEE-6788 patch or upgrade to Magento 1.9.2.2 version. It is possible to enter email address and request a new password, but clicking on the link in password reset email results in empty page (Magento WSOD).

Cause

SUPEE-6788 patch and Magento 1.9.2.2 version changed customer_account_resetpassword section in themes for customer layout to customer_account_changeforgotten and your custom theme overrides base theme layout file layout/customer.xml.

Solution

update app/design/frontend/your_theme_package/your_theme_name/layout/customer.xml file for your theme as shown in diff below (your_theme_package/your_theme_name is the name of your theme):

@@ -155,3 +155,3 @@
 
-    
+    
         Reset a Password
@@ -174,5 +174,5 @@
         
-            
+            
         
-    
+

alternatively, delete app/design/frontend/your_theme_package/your_theme_name/layout/customer.xml from your theme, in such case defaults from base theme will be used

Comments

Archived discussion

Emil 2015-11-19

Thank you!!
Jonathan Goodwin 2015-12-01

Good fix thank you :-)
Andrew Cressie 2015-12-06

Thanks very much for this solution. Got me out of a hole :-)
Paul Johnson 2015-12-16

Fixed my issue on 1.7.2. Thanks!
Sangat Pedas 2016-01-20

Confirmed fix on Magento ver. 1.9.2.2, thx a lot!
Rafael Corrêa Gomes 2016-01-22

Fix \u/
Alex Coulstring 2016-02-19

This restored bringing the Reset Password page back but when I click “Reset A Password” it just refreshes the same page??
Ra Jian 2016-02-28

I am having the similar issue as mentioned by Alex Coulstring. I also read that Re-Compilation of store is required, which I have also done, but issue remains same.
alanc1103 2016-03-14

thank you very much
Sonya 2016-05-07

Thankyou so much! Fixed my issue in two seconds flat!
Martin Madsen 2016-08-08

Love it. Thanks Guys :)
JT 2016-09-08

As someone else already pointed out this fixed the bug with upgrade to Magento ver. 1.9.2.4
Kiran 2016-09-24

fixed on Magento 1.9.2.2
Jan Zikmund 2016-10-14

Thanks a lot, works nicely :)
Alvaro Adair 2016-10-31

PEEEEEEERFECT, THANKS VERY MUCH
Dave Hook 2017-11-14

Probably goes without saying but you need to clear the magento cache after making the change to this file, THEN it works :)