Maintenance is for established stores that need recurring engineering help, controlled change and someone who can follow a problem across application and infrastructure boundaries.

Typical work

Magento or OpenMage updates and compatibility checks;
security updates and patching;
staging, deployment and post-update troubleshooting;
extension updates within an existing store;
database, search, cache, queue and runtime issues;
reliability and performance investigation.

Establishing a maintainable baseline

An outdated store may need an initial upgrade before recurring maintenance starts. For Magento 1, the practical default is a controlled move to a current OpenMage release. This avoids repeatedly repairing problems caused by an old application or runtime baseline.

Maintenance does not include building a new store, visual design, marketing/SEO, new extension development or long-term staff augmentation.

Customer work, in context

Magento 1.9.1.1 upgrade

Situation: A merchant needed to move from Magento 1.9.1.1 to 1.9.3.7 after receiving 12–15-hour estimates elsewhere.
Intervention: Magento upgrade, security patches and additional requested work.
Result: The customer reported completion in 3.25 hours.

Kris DjKrayzk Mullins · Read original feedback

Compromised store recovery

Situation: A store needed malware removal and security patching.
Intervention: Removed malware and applied patches.
Result: The customer reported that both were completed the same day.

Carl · Read original feedback

Ongoing Magento patching

Situation: A merchant needed continuing patch support for a long-lived Magento store.
Intervention: Repeated patching and support since the Magento 1.7 era, according to the customer.
Result: The customer praised the response time, handling and speed.

NedaPlast · Read original feedback

Difficult store issue

Situation: A customer had spent days looking for a solution to another problem with the store.
Intervention: Investigated and fixed the reported issue.
Result: The customer said the issue was fixed straight away.

Peter from Australia · Read original feedback

Magento & OpenMage maintenance