Magento emergency support

Emergency support is intended primarily for existing maintenance clients whose store context and operating baseline are already known. New-client incidents may be assessed individually, but submitting this form does not create a response time or availability guarantee.

Typical incidents

• store, checkout, payment or order-processing failures;
• failed Magento, OpenMage, PHP or dependency upgrades;
• database, search, cache, session, queue or cron failures;
• severe performance degradation or resource exhaustion;
• suspected compromise requiring initial containment.

We focus first on evidence, the failing component and the smallest safe recovery step. Permanent cleanup, modernization or infrastructure changes may need a separate follow-up scope.